Terms of Service

Acceptance of Terms

By accessing or using the Solaras platform, creating an account, or making a purchase, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms constitute a legally binding agreement between you and Solaras B.V., a company registered in the Netherlands with registration number 56038194, having its registered office at Molenweg 30, 4889 JP Breda, North Brabant, Netherlands.

Description of Services

Solaras operates an e-commerce platform that connects buyers and sellers, facilitating the purchase and sale of various products. Our services include but are not limited to:

• Online marketplace platform
• Payment processing services
• Order management and fulfillment
• Customer support services
• Product curation and quality control
• Analytics and reporting tools

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, at our sole discretion.

User Accounts and Registration

To access certain features of our platform, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account

You must be at least 18 years old to create an account and use our services. By creating an account, you represent and warrant that you meet this age requirement.

User Conduct and Prohibited Activities

You agree to use our platform only for lawful purposes and in accordance with these terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraudulent, misleading, or deceptive practices
• Upload or transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt our platform or servers
• Attempt to gain unauthorised access to our systems
• Use automated tools to access or interact with our platform without permission
• Impersonate any person or entity or misrepresent your affiliation
• Engage in any activity that could harm our reputation or business interests

We reserve the right to investigate and take appropriate action against users who violate these terms, including but not limited to suspending or terminating accounts and reporting illegal activities to law enforcement.

Orders and Payments

When you place an order through our platform, you agree to the following terms:

Order Processing

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders at our discretion
• Prices are subject to change without notice until order confirmation
• Order confirmation constitutes acceptance of your offer to purchase

Payment Terms

• Payment is required at the time of order placement
• We accept various payment methods as displayed during checkout
• All payments are processed securely through our authorised payment providers
• You authorise us to charge your selected payment method for the total order amount
• Currency is in Euros (EUR) unless otherwise specified

In case of payment failure or disputes, we reserve the right to suspend or cancel your order and account access until the matter is resolved.

Shipping and Delivery

We strive to process and ship orders promptly. However, delivery times are estimates and may vary based on various factors including product availability, shipping destination, and external circumstances.

• Shipping costs and delivery timeframes are provided during checkout
• Risk of loss and title for products pass to you upon delivery
• We are not responsible for delays caused by shipping carriers or customs
• Additional customs duties or taxes may apply for international shipments
• You must inspect products upon delivery and report any damages promptly

Returns and Refunds

We want you to be satisfied with your purchases. Our return and refund policy is designed to protect both customers and sellers while complying with European consumer protection laws.

Return Policy

• You have 14 days from receipt to return products for a refund (EU consumer law)
• Products must be returned in original condition and packaging
• Certain products may be excluded from returns (hygiene items, personalised products)
• Return shipping costs may be borne by the customer unless the product is defective

Refund Process

• Refunds will be processed to the original payment method
• Processing time may take 5-10 business days after we receive the returned product
• We reserve the right to inspect returned products before issuing refunds
• Refund amounts may be adjusted for any damage or depreciation of returned products

Intellectual Property

The Solaras platform and all content, features, and functionality are owned by Solaras B.V. or our licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our Rights

• All trademarks, service marks, and logos are our property or that of our licensors
• The platform design, layout, and functionality are protected by intellectual property rights
• Product descriptions, images, and content may be protected by third-party rights
• Software, algorithms, and technical implementations are proprietary

Your License

We grant you a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial purposes in accordance with these terms.

Restrictions

• You may not reproduce, distribute, or create derivative works from our content
• You may not reverse engineer, decompile, or disassemble our software
• You may not use our trademarks or branding without written permission
• You may not frame or mirror our content on other websites

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For detailed information about our data practices, please review our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, Solaras B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

Specific Limitations

• We are not responsible for the quality, safety, or legality of products sold by third-party sellers
• We do not guarantee the accuracy of product descriptions or seller information
• We are not liable for delays, failures, or interruptions in service delivery
• Our total liability for any claim shall not exceed the amount paid by you for the specific transaction

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Solaras B.V., its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these terms or your use of our services.

Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these terms.

Termination by You

You may terminate your account at any time by contacting our customer service team or using the account closure feature in your account settings.

Effect of Termination

• Upon termination, your right to use our services will cease immediately
• We may delete your account and all associated data
• Outstanding orders and obligations will remain in effect
• Provisions that should survive termination will continue to apply

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Breda, Netherlands, unless mandatory consumer protection laws provide otherwise.

For consumers, nothing in this clause affects your rights under mandatory consumer protection laws, including your right to bring proceedings in the courts of your country of residence.

Force Majeure

We shall not be liable for any failure or delay in performance under these terms which is due to earthquake, fire, flood, epidemic, pandemic, governmental action, war, terrorism, or other causes that are beyond our reasonable control.

Severability

If any provision of these terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and the invalid provision will be replaced with a valid provision that most closely matches the intent of the original provision.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

We encourage you to review these terms periodically to stay informed of any updates or changes.

Contact Information

If you have any questions about these Terms of Service, please contact us: